With the plumbing industry facing an acute shortage of technicians, Tim Rausch — owner of Tim Rausch Plumbing in Appleton, Wisconsin — knows full well the value of retaining employees.
That’s why he developed what he calls a “buddy system,” where experienced journeyman plumbers pair up with younger employees and grade them on their performance. It’s not a static arrangement, either; every two weeks, the journeymen work with a different buddy, Rausch explains.“It’s 100% designed to create and fuel a great company culture,” he says. “Everyone gets to transfer knowledge to each other.”The ongoing scoring system is a key component because
