Connecting employees to opportunities and roles that fit their strengths makes your company more productive

BoomNation, a mobile app known as LinkedIn for the skilled worker now has an updated version with new features

Response rate varies depending on how you start and stop correspondence with customers, suppliers and others.

Avoidance isn’t an option, but what you say and how you say it truly matters

Your workers have the legal right to compare their hourly pay. Be prepared if they think you're being unfair and start asking questions.

There’s a sweet spot between being personable with a customer and staying on the topic of the service call. Find it and you could establish the trust that gives you a customer for life.

Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.

While the truth can hurt, everyone benefits from honest feedback