Customer Relations Articles

Have you thought about how virtual video calls could change your workday? This technology is making waves, offering new ways to diagnose...

As a plumber, you've likely heard it all, just like @colemetge on TikTok. Whether it’s out of embarrassment, fear of...

We have seen an uptick in businesses wanting add-on services. They are looking into new products and new services that complement what they...

In the ever-evolving digital landscape, your trusty toolbox now needs a smartphone alongside that wrench. Social media video platforms like Instagram, TikTok and...

Starting a plumbing company comes with a unique set of challenges and understanding certain aspects of the business beforehand can help set...

A new year, 2024, is here and business owners in the home service sector are bracing for a year that promises both...

During a recent conversation with a client, it became clear that there was a disconnect between what he thought was important and...

In today's digital age, your company's online reputation matters more than ever. If you are guessing and not paying attention, that reputation can...

The effects of a natural disaster are devastating, and survivors are often left with one basic question: Where will I live now? Disaster...

Hey, did you hear that? The sound of new business circling the bowl and getting ready to go right down with a...

It is no secret in the financial industry that sentiment plays a huge part in whether customers will invest or not. In...

I call it the 10-minute window. That's the time you have to respond to a phone call from a customer to ensure you...

Integrity is a big issue for consumers when they hire plumbers. Unfortunately, there’s no honesty test or truth serum available to customers...

Does it feel like no matter how hard you try to please your customer, it isn’t enough? Are you in charge of...