Customer Relations Articles

Software helps Texas plumbing firm generate online reviews, protect its online reputation.

Social media is a valuable tool for reaching customers, but as the recent Facebook outage proved, you don’t want that to be the only part of your marketing toolbox that you’re utilizing

Armbrust Plumbing is equipped to address customers’ immediate issues quickly, but it also aims to educate and prepare people for what could be coming down the line

It doesn’t take much to make it to 100 — just pride, enthusiasm and hard work.

It’s easy to boast about how good your customer service is, but Ohio’s Hesson Plumbing tries to back up such lofty claims with real action

Schedules can get messed up. Don’t stress too much about it, have a plan in place and be ready to adjust.

Material and equipment prices are particularly volatile right now, creating a challenge for businesses. To stay the course consider what you can control versus what you can’t.