Customer Relations Articles

When dealing with customer service issues creeps into your daily routine, make changes to regain the performance you expect in the field and on the phone

Doing basic statistical keeping and number crunching will help you determine a plan for your company and how it should operate

An easy path toward a disgruntled customer is not having all members of your team on the same page and failing to meet the standard of service the customer believes they’re going to receive

Make it as easy as possible for potential customers to hire you when their plumbing systems need work

This convenient app dramatically boosts contractors’ internet presence by enabling customers to post on-the-spot service reviews.

Automation is convenient and can save time but be careful about how exactly you are deploying it within your company

Building a good reputation starts with the customer interaction from phone calls all the way through job completion.

Customers will quickly make a judgment based solely on your appearance, no matter how capable you are

Even though it is a regular occurrence for you, it’s important to match a customer’s sense of urgency

Growing your bottom line doesn’t mean you have to accept customers and jobs that aren’t a good fit for you

Standard thinking is that busy equates to success, but it can actually be detrimental to your company’s long-term prospects