Entries Tagged Customer Relations

When you run a business, you devote some time to training and educating your employees. But what’s often overlooked is the need...

Jordan Bowles, owner of Drain Savers in Grand Forks, North Dakota, emphasizes to his technicians that they must treat customers with the...

Many businesses boast about their low prices, or their efforts to make their services as affordable as possible. In some situations, though,...

It’s again that time of year that is typically reserved for some reflection. Here we reflect on some of the industry knowledge...

Running a business is hard. That’s the understatement of the year, huh? But the truth is, in some ways, running a business is harder than...

Nobody likes to waste money, least of all small-business owners. As the end of the year approaches, and as business owners take a...

Plumbers often view modern customers as subversive, disloyal and sometimes traitorous when it comes to sticking with your services for the long...

It’s a plumber’s goal to always help a customer. It could be a pinhole leak in a pipe in the wall or...

There’s no doubt that many plumbers would like to talk to unhappy customers and resolve issues before they lead to a bad...

October was a hard month for Facebook for several reasons. One big one was the service outage that took place in early...

Armbrust Plumbing & Heating Solutions promises 24/7 service. The DuPage County, Illinois, company has technicians on call all day, every day, including Saturdays,...

A few months ago, I was watching some of the summer Olympic games and saw athletes that were enthusiastic about the sports...

Plumbers aren’t called on a whim — “Hey, just for fun, let’s call a plumber and have him come out and check...

Sometimes what should be a simple job just doesn’t go as planned. You could be at a job site thinking it’s going...