Managers should strive to create environments that engage employees and bring out their best
Employees suffering from burnout may take more sick days or make sloppy mistakes
Pennsylvania’s Pronto Plumbing creates a highly structured environment that always puts customer comfort first.
Speaking up is risky, but it helps to take a thoughtful approach that garners support
Dealing with customers means soft skills like listening need to be honed just as you would technical skills practiced in the field. Here are some tips.
Treat your crew like your most valued plumbing customers … and they will be the company’s greatest supporters.
Be sure that you're practicing these leadership techniques so that your team members are as sharp and dedicated to their jobs as the day you hired them