How to Improve Your Team’s Listening Skills

Dealing with customers means soft skills like listening need to be honed just as you would technical skills practiced in the field. Here are some tips.

Listening is a crucial skill for anyone who works in a customer-facing position.

This is true for receptionists, it’s true for sales reps, it’s true for field technicians, and it’s even true for managers: To provide an optimal customer experience, you must be equipped to...

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