Maintenance contracts were key for Greg Beall in the early years of his business, G&B Services Plumbing and Drain Cleaning of Bowie,...
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Remembering the Difference Plumbers Can Make In People’s Lives
Plumbing can be thankless work. There are days, sometimes weeks even, when nothing seems to go right. Complaining customers, disgruntled employees, rising...
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International Space Station Gets a Toilet Upgrade
The International Space Station (ISS) recently received some upgraded plumbing.
In October, a new space toilet called the Universal Waste Management System along...
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3 Steps Business Owners Should Take Prior to Succession Planning
Many business owners today simply do not adequately plan their succession. Reasons for procrastination vary and include not wanting to leave or...
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Give Your Customers Boiler and Water Heater Peace of Mind
If you do an online search for water heater maintenance, the internet provides a homeowner with just enough information to potentially get...
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How to Halt the Turnover of Your Top Talent
Exit interviews are often used to find out why departing employees flew the coop. Business professor John Sullivan proposes a better strategy:...
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How You Can Deliver VIP Customer Service Without Raising Prices
As business owners, we often associate an improvement in customer experience with an increase in cost.
We think of airline tickets and the...
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Ohio Plumber Finds Continued Success as a One-Person Shop
Linda Hudek of Fairfield, Ohio, was featured in the September 2018 issue of Plumber magazine. At the time, Hudek, daughter of a plumber, was...
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The Different Ways Companies Approach Business Growth
Dalton Coveyou has not been in business long, having founded his company Hotshots Drain Cleaning of Petoskey, Michigan, only a year ago,...
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Why Your Business Shouldn’t Be All Things to All People
These days, we’re all sort of culturally conditioned to believe we have to be all things to all people. And when you’re...
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How to Effectively Teach a Trainee
If you’ve been in the trades for a while, you’ve probably been asked to take someone under your wing and teach them...
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Promoting an Employee Without Upsetting the Team
After I graduated college, I got an entry-level job at a manufacturing plant. I lifted and carried heavy things all day. Even...
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Finding a Niche in Municipal Work
For plumbing contractors who venture outside the arena of residential service and have a range of diverse offerings, municipal contracts present a...
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Snapshot: Plumbers At Work
In each issue, Plumber magazine captures the work that contractors do through both words and pictures.
When photographers accompany profiled contractors on job sites,...

















