Featured Articles

Strategies targeted at improving the customer experience don’t have to equate to higher expenses

Linda Hudek was last featured in Plumber magazine two years ago. In the time since, she has made some improvements to her business while still staying true to what has consistently brought her success the past decade.

Growth is a goal for many companies, but there is no single way to achieve it. A few business owners talk about their personal experiences growing their companies.

It’s tempting to want to please everyone and gain every customer you can, but in reality that mindset can hinder rather than help your business

Training someone may seem fairly straightforward in theory, but if you want that training to actually stick, you have to give it more careful consideration

Give that supervisor job to the best candidate, then take these steps to ensure everyone on your crew is happy with the outcome

Companies well familiar with taking on municipal contracts provide some tips on what it takes to gain a successful foothold in that world

This photo gallery features the contractors who have been profiled in Plumber so far in 2020

As the industry continues to lose the older members of its workforce, and the skills gap widens, it’s imperative for companies to be proactive about their recruitment efforts

With an expenditure of time and money, you want to be sure you get the most out of training opportunities, which are most effective when they are part of a larger system of growth and improvement within your organization

Few workplaces are total negativity-free zones, but you don’t want your company to suffer from a bad case of employee negativity

It’s not a mystery that in this industry training for employees is a worthwhile investment, but Colorado’s Plumbing Systems Inc. is a good example of a company being especially committed to continued education and the benefits it produces

The social media platform no doubt has plenty of users — and potential customers — but it takes a little know-how on how its advertising features work to best reach those people

If employees feel disengaged from your organization, it’s time to restore the connection — with fierce transparency