Small Business Articles

"The worst customer service experience ever! The plumber arrived an hour late for the appointment and was surly. Stay away!!!” “If you are...

The road map for selling a small business can be tricky to follow. And reaching your next destination — whether it’s a...

For plumbers, especially those in bigger markets, there’s no shortage of competition. Sometimes customers have literally thousands of plumbing companies to choose...

We often spend more time with our work family than our real family. I use the word “family” because we end up...

Has this ever happened to you: You go to a prospect’s home to look at a potential job. During the conversation, the...

Telephone customer service may look easy, but until you’re responsible for navigating the world of tough calls, it’s difficult to appreciate the...

Getting enough funds together to afford all the equipment and trucks you need to start or grow your business can be nearly...

The website www.manta.com conducted a survey of 1,960 small-business owners in 2017, and 34 percent of those surveyed said they don’t have...

This is not an article about political prognostication, nor economic speculation. Rather, it’s about ensuring that your business is prepared for all...

What if there was a silent, ever-present way to inspire and motivate your team, keep them on track and aligned with your...

One of the biggest decisions for any service plumber these days is flat-rate pricing versus time-and-materials (T&M) pricing. There are strong arguments...

If you’re grateful but don’t take the time to tell anyone, does it count? Maybe, but it’s a bit like clapping with...

When pointing out a mistake made on the job, has an employee ever thrown it back in your face saying he or...

As a service professional, sometimes it can seem like it’s only about the price for customers. You have those customers who are...