Small Business Articles

Documenting proper ways for your crews to provide consistent quality service will save time and headaches in the long run

Price is oftentimes king for customers and they’re all too willing to leave you if they see a lower number elsewhere. But there’s a type of customer that doesn’t care as much about that — millennials. Here are tips on how to take advantage of this large potential customer base and lock them down with personal attention rather than a low price.

It begins with properly formatting your invoices, but there are plenty of strategies beyond that to use to speed up customer payments

If you’re lucky, your office and field employees get along naturally and you’ve never had to actively work to develop that relationship. Here are some tips on how to improve it if that’s not the case.

Even if you’re not planning to borrow money for a capital purchase any time soon, it’s smart to make sure your business is creditworthy

Developing a solid understanding of a few key concepts and actively practicing them can help you feel happy and successful with your business

You’re losing out on potential jobs if you’re not prioritizing follow-up after making initial contact with a lead

Getting paid quickly for your work can boil down to something as simple as the way you present the invoice to the customer. Here’s a list of items you’ll want to consider the next time you’re making out an invoice.

Honest competition among plumbers is the ideal, but it’s not always the reality. Make sure you’ve protected yourself from the underhanded games unethical competitors might try.

The success of a plumbing business depends on knowing how to assign the right tasks to the right workers, and then overseeing projects to ensure the customer is happy

Marketing is an important aspect of any business, whether a one-man shop or large company, and understanding the basics will help grow your business

These strategies can help your employees develop the type of buy-in you had when first launching your company

When it comes to online reputation, no one can do as much damage to your company as you can do yourself. Take steps to improve how your business is perceived.

National Small Business Week runs April 29 to May 5