Plumbers often view modern customers as subversive, disloyal and sometimes traitorous when it comes to sticking with your services for the long haul.
The older generation seems to be more loyal as they are aware how hard it is to find someone with whom they can build a long-term trusted relationship. Older people value personal interactions, knowing their technicians well, being able to talk with the secretary as long-standing friends and personally knowing the owner of the company.
Younger homeowners who have not had the fistfights with unscrupulous contractors are finding out the hard way the importance of the above stated benefits.
