As the fixtures plumbers install become more intelligent, programming and calibrating them to proper specs can sometimes be complicated. In an effort to streamline the process, U.S. Boiler offers the USB-Connect smartphone application to expedite installation, service and troubleshooting of all of its residential and commercial condensing and combi boilers up to 10 years old.
The app, which interfaces with all models of Alta, Aspen, Alpine and K2 boilers through a Bluetooth adapter, allows technicians to access the boiler control via smartphone or mobile device rather than the boiler display, actively guiding technicians with step-by-step startup, troubleshooting and service wizards. Startup wizards include on-phone LP conversion, customer setpoints and other adjustments. Troubleshooting wizards include questions like “Is boiler not running?” or “Is boiler not responding to DHW demand?” among others. These issues and visible active alarms are often solved with a few taps on the smartphone screen.
“USB-Connect is far more than a convenient app,” says U.S. Boiler Product Manager David Hansen. “The ultimate goal was to provide contractors with a tool that would help them accomplish installation and service tasks easier and faster. It also supports a seamless web portal to show credentialed users all boiler data on boilers registered to them.”
The app features a comprehensive control dashboard, providing instant status, operating details, diagnostic tools, documents and many other resources. All boiler adjustments can be made from the app, including setpoint temperatures, DHW priority, access to error codes, manipulation of fan speeds, and configuration of outdoor reset parameters. The app also provides live software and firmware upgrades and instant, fingertip access to all manuals and documents. Operating details and service records are viewable on- and offsite, and system snapshots can be archived for later use. Should customer service be needed, tech support can view the system in real-time when connected through a technician’s smartphone. Job site photos can also be posted to the app.
“USB-Connect is designed to be a local service tool,” says Peter Cloonan, Senior Chief Engineer with U.S. Boiler. “Bluetooth was selected for easy connection; a user does not need to connect to the home owner’s Wi-Fi to use this tool. Connection to boiler is simple and assured. When the contactor saves a report, takes a site photo or data log, information is automatically sent to the web portal.”
USB-Connect requires only download of the free mobile app and purchase of the USB-Connect Bluetooth adapter kit. 888-432-8887; www.usboiler.net
