Have you heard the one about the small plumbing company on the outskirts of Cleveland, that prefers to stay small because it can better serve customers?
No joke.In 2024, the Solon, Ohio, company called Free Flow Plumbing consisted of owner John Haughwout and one assistant. Haughwout has had more employees at various times during the company’s 25-year history. However, he tends to value personal customer service over marketing that grows business volume and the need for a larger crew.“I had a few more guys last year, but a full house doesn’t always work,” Haughwout says of his workplace situation. “We are
