A Plumber's Job Is More Than Just Repairing Fixtures

Every plumber needs to think of themselves as a provider of clean and safe drinking water and not just someone who fixes pipes.

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When your customers think of plumbers, they usually picture someone fixing pipes, clearing a clog or finding a water leak. But there is so much more to what you do.

Not many think about plumbers as providing clean and safe water for drinking, bathing and cooking. Do you even think of that yourself? If not, you should start. Then, educate your customers to do the same. There are plenty of plumbers who take their profession and providing safe water to heart.

In February 2016, more than 300 union plumbers from all over Michigan traveled to Flint to install free filters for residents. The problem in Flint started in 2014, when the city switched its drinking water supply from Detroit’s system to the Flint River and failed to use corrosion controls. The result was lead in the water.

Today, plumbers in that area continue to replace pipes in homes — and from the mains to the homes — to get customers safe water.

Another plumber dedicated to safe and clean water is Gary Kes’s Benjamin Franklin Plumbing franchisee in Northfield, Minnesota, profiled in this issue. Kes started providing water filtration equipment to the dairy industry in 1985.

In 2007, Kes decided to move into residential plumbing, and he now offers water filtration and softener equipment to homeowners. In his area of Minnesota, the well water generally contains limestone and iron. The water is hard and can sometimes have a rust color or look white with a smell of rotten eggs.

Kes says clean water is important to the plumbing infrastructure in the home: “Most plumbing issues start with the quality of water. If you don’t have good water, you will have plumbing problems.”


Sometimes being a plumber means you can never count on time off. You have to be ready for anything at a moment’s notice.

Jeff Lowe Plumbing, Heating & Air Conditioning found that out in the winter of 2016 when a customer called about water in the home. As you’ll read in the First Responder feature, the couple was out of town and returned home to find water throughout the house. A radiator had frozen and broken, leading to plumbing lines freezing and breaking. The water damaged the floors and ceilings.

The water was turned off, and crews from Jeff Lowe Plumbing, Heating & Air Conditioning in Kingston, New York, were at the house the next morning. Before any restoration work could proceed, technicians had to replace several of the lines and eight of the 12 cast-iron radiators.

The work required opening up ceilings and floors to reach damaged pipe. It took crews about four months to get all the plumbing work and restoration completed.


It’s in such situations that plumbers can easily sell homeowners on alarms and other alert systems to tell them when they might have a problem.

The Product Focus in this issue highlights some of those controls and alarms that plumbers offer to help prevent damage and diminish late-night emergency calls.

Take a look through this issue and you’re sure to find an easy way to make your customers happier and keep them coming back to you.

Enjoy this issue!


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