The pandemic has tested the capacity of business owners to tailor their operations to adverse conditions.
For Alphalete Plumbing, Heating & Air of Colorado Springs, Colorado, one of those adaptations was the introduction of virtual service calls. The idea of such calls had been floating around in owner Diego Lujan’s mind for a while and was quickly implemented in March 2020 after COVID-19 appeared in Colorado.“We developed it right away to protect us and our customers. People were in need, some had been laid off, and calling the plumber was the last thing they wanted to do,” Lujan says.For $35, a
Company Makes Virtual Visits a Customer Service Staple
Due to the pandemic, virtual service calls became a necessity for Alphalete Plumbing, but going forward the company plans to maintain it as a permanent part of operations
Jul 28, 2021
| by Giles Lambertson |
