Plumbing Franchise Adopting Virtual Options for Customers During Coronavirus Pandemic

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As the coronavirus crisis deepens, bluefrog Plumbing + Drain is pivoting its business to adapt to customers’ needs.

The brand is offering video/virtual options to support customers who do not want anyone entering their home. Customers will be able to connect with a bluefrog plumbing professional via FaceTime to troubleshoot issues.

“In response to the growing numbers of citizens asked to stay in their home, plumbing issues will arise, and we are doing everything we can to serve our customers while keeping them and our teams safe,” says Thomas Dougherty, president of bluefrog Plumbing + Drain. “In those instances that require a licensed plumber to properly fix issues, we are taking heightened precautions such as employees being required to wear gloves and masks when entering a home, and requiring every service truck to have hand sanitizer.”

With shelter-in-place mandates rapidly unfolding across the country, the federal government has identified plumbers as “essential critical infrastructure workers.”

“At the end of the day, we have a business to run and it's our responsibility to adjust and adapt to the uncontrollable as it relates to our business,” says Eric Carter, owner of bluefrog Plumbing + Drain San Antonio and 2019 Franchisee of the Year. “As plumbing professionals, we have an obligation to take every precaution we can to protect our employees and customers and their family members. Their health and safety is our priority.”

For more information about bluefrog Plumbing + Drain, visit


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