Fixing Schedules Can Just Come Down to Adjustments

Schedules can get messed up. Don’t stress too much about it, have a plan in place and be ready to adjust.

Sometimes what should be a simple job just doesn’t go as planned. You could be at a job site thinking it’s going to be an easy in-and-out repair, only to find out you’re going to be there all day.

I ran into one of those types of situations recently while volunteering with a group at an event where we were only supposed to be there for about an hour. Four hours later we were still working at the task — getting frustrated and upset because it wasn’t working as it should.

Everyone handles those types of situations differently. I’ll admit, I don’t handle those situations well and get pretty upset. Other people tend to stay calm and collected and go on with no problems.

ADJUSTING THE SCHEDULES

Having one of those types of jobs can really throw a kink in your whole day and, if you aren’t prepared, the entire week.

So how can you prepare for something like that so it doesn’t mess everything up, put everyone in a bad mood and ruin relationships with other customers? Planning is the first step. You might not be able to plan for something to go wrong as a job, but you can have backups in place if it does.

Have one or two of your crews scheduled for a lighter week of work so that if something does happen and you need to adjust schedules to get to more urgent jobs, you can quickly move things around without angering customers. There are always those jobs on the schedule that aren’t emergency situations that you can likely move around.

This could also work if you have a couple crew members having a day off. Call them to come in. Yes, you might have to pay overtime or something like that, but it’s better than losing customers.

Another solution could be putting your management to work. Most likely they have plumbing experience and can jump in in a pinch. That might be needed from time to time and can help in keeping things as planned on the schedule.

COMMUNICATION IS KEY

The big factor in keeping customers happy — including the one where the job is not going as planned — is communication. The plumber on the job site should be communicating with supervisors and the customers on what is going on and how it is going to be resolved.

The plumbing company, if it’s going to move around items on the schedule or cause delays, needs to reach out to affected customers and explain to them what’s happening and how the work they need done will still be handled.

In most cases, having the open line of communication with staff and customers will resolve many stresses that could arise.

YOUR RESOLUTION?

How would you handle this situation if it happened to you or one of your crews on a job site?

I would enjoy hearing from you either by email at editor@plumbermag.com or calling 715-350-8436. 

Enjoy this issue! 



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