Managing Customer Expectations About Hard-To-Locate Plumbing Parts

The universality of repair parts is becoming increasingly rare as everything becomes more brand-specific. To keep yourself from wasting precious time tracking down a part, it’s important to educate customers so that they are fully aware of everything that may be required to repair their fixture of choice.

Managing Customer Expectations About Hard-To-Locate Plumbing Parts

Anthony Pacilla

Plumbing products of the past were made with the professional plumber in mind. Faucets, hose bibbs, taps and shower valves were all made so that an experienced professional with a handful of brass seats and washers could make a lasting repair without having to replace the entire...

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