Contractor Discovers the Keys to Growing Beyond the Vacuum Hose

Virginia contractor expands into plumbing, and many other services, to become a one-stop shop for his customers.

Apr 28, 2021 | by Ken Wysocky |

Virginia Septic Tank Pumping Septic System Repairs/Installation Plumbing HVAC Electrical Services Abernethy Welding & Repair, Inc. Anua Bradford White Water Heaters Delta Faucet Co. DEWALT General Pipe Cleaners, div. of General Wire Spring Howden John Deere Kohler Co. Lely Tank & Waste Solutions, LLC Masport, Inc. Milwaukee Tool Moen Incorporated National Vacuum Equipment, Inc. NAVIEN Premier Tech Water and Environment Rheem Mfg. Co. RIDGID Rinnai America Corp. Spartan Tool LLC TOTO USA Vactor Manufacturing

Contractor Discovers the Keys to Growing Beyond the Vacuum Hose — Miller’s Services’ technicians Kenney Boyette, right, and Pierce Rained, left, replace pipe on the air pump from a septic system in hopes of repairing it. The company not only does plumbing service work, but also handles septic tank installation and pumping.

Some contractors like to focus on one service and one service only. But Jamie Miller, the co-owner of Miller’s Services, prefers to take a broader approach: Develop an array of services, including plumbing and septic-system maintenance and repairs, and become a one-stop shop for customers. That emphasis on service diversity is one of the primary reasons the company, based in Saluda, Virginia, has grown dramatically over the years. The company employs about 70 people, says Miller, who co-owns the company with his parents, Jim and Sallie Miller. “Service diversity — being a one-stop shop for our customers — has been key to

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