How You Can Deliver VIP Customer Service Without Raising Prices

Strategies targeted at improving the customer experience don’t have to equate to higher expenses

How You Can Deliver VIP Customer Service Without Raising Prices

Carter Harkins and Taylor Hill

As business owners, we often associate an improvement in customer experience with an increase in cost.

We think of airline tickets and the cost to upgrade from coach to first-class. We think of the costs and tips associated with valet parking and room service. We think of the...

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