Diego Lujan, owner of Alphalete Plumbing & Heat, strives to provide every solution to his customers in and around Colorado Springs, Colorado.
Just how committed he is to providing complete service was demonstrated to one customer in 2020. A homeowner contacted Alphalete about replacing an Orangeburg sewer line. The property owner owned a landscaping business, so his property had numerous landscape features.
The only practical way to replace the line was to dig up the old and lay a new one, which threatened to also lay waste to the newly manicured grounds.
“There was a ton of river rock and boulders, and most plumbing companies would have said, ‘You’ll have to move all this stuff out of the way.’ Instead, we helped them move the landscape materials and to protect what remained from excavated dirt,” Lujan says. “After we put the line in place, we helped him move the boulders and things back where they were.”
The extra work paid off in more ways than one.
“The homeowner was impressed and since has referred more than $150,000 in work to us,” Lujan says. “Doing stuff like that for customers encourages other people to come to us. It builds the business.”
Read more about Alphalete Plumbing & Heat in the November 2022 issue of Plumber magazine.
