With one business decision, Pipe Works Services improved its customer service, increased technician’s efficiency, boosted office-staff productivity and burnished the company’s image as a modern, consumer-friendly place to do business.
Ticking all those boxes in one fell swoop may sound far-fetched. But that’s exactly what the Chatham, New Jersey-based plumbing and HVAC company achieved when it opted to invest in Schedule Engine’s cloud-based, customer-service software platform.
The company started using the software in February 2020. One key feature is online-scheduling capability that reduced service-related, phone-call volume by around 15%, says owner Paul Giglio.
“We book around 500 to 600 service calls a month,”
