While sharing difficult news with an employee never gets easy, there are a few guidelines that can help make the process run smoother

Don’t jump right in — take your time with social media and learn how it will work for your company.

Adopting a 9/80 work schedule could boost productivity, attract and retain workers, and better meet customer service expectations.

Listening to your team, doing special things for them, will help build a positive company culture.

Standard thinking is that busy equates to success, but it can actually be detrimental to your company’s long-term prospects

Workers are burning out at record levels, but it doesn’t have to be that way

If you’ve decided it’s time to move on from your company, be sure you’re not making any of these miscues that can affect how much value you get out of a sale

Avoidance isn’t an option, but what you say and how you say it truly matters

Now is the time to make plans in case an economic downturn is coming down the road

Your workers have the legal right to compare their hourly pay. Be prepared if they think you're being unfair and start asking questions.

There’s a sweet spot between being personable with a customer and staying on the topic of the service call. Find it and you could establish the trust that gives you a customer for life.

Jolly Plumbing maintains consistent work flow and avoids seasonal lulls thanks to the 1,000 customers it has on service agreements

The evolution of digital media has created many potential marketing avenues, but when you want to get the word out about something to your local community, a carefully crafted press release can still be beneficial

Jolly Plumbing credits the Nexstar Network as a major factor in the significant growth the company has realized in recent years

Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.

Finding a way to merge your different advertising methods can bring additional customers and recognition to your plumbing company.