Plumbers aren’t called on a whim — “Hey, just for fun, let’s call a plumber and have him come out and check out the sink drain.”
Kristina Hesson understands this. She and husband David started Hesson Plumbing five years ago and are prepared to answer calls from homeowners with a problem.“Most times, when our customers call us, they’re having a horrible day. They’re completely riddled with stress, and sometimes even crying,” Hesson says of her experience with customers in the company’s service area of Pickerington, Ohio.These are not social calls, in other words. They literally are calls for help. The helplessness sometimes
Treating Customers Like Family
It’s easy to boast about how good your customer service is, but Ohio’s Hesson Plumbing tries to back up such lofty claims with real action
Sep 13, 2021
| by Giles Lambertson |
