Communication Articles

Data breaches are a real threat to small businesses everywhere, so make sure you’re doing everything possible to prevent them and know how to respond if they do occur

Performance accountability is important, but proceed with caution to ensure productive discussions

Quick and consistent written communication remains an important service tool. But how do you get them to read your messages?

To avoid ‘killing’ a plumbing job and ensure profitability, careful planning, accurate bidding, strategic material procurement, and efficient labor management are essential

Change your thinking and create a culture that people don’t want to leave

Encourage your crew to share their workplace experiences — both good and bad — to give an authentic picture of your company

Consider these five lessons — through the lens of the Titanic disaster — about maintaining employees’ well-being

Follow this solid human resources advice and your team will quickly be firing on all cylinders

Service Awards, other special awards, are great ways to show appreciation to your team at the end of the year

Determining who exerts influence and commands respect is key to creating great teams

Adapting to available tech can bring different ways of training and communicating with your plumbing teams

Don’t let little things slip in the name of saving time and money

When dealing with customer service issues creeps into your daily routine, make changes to regain the performance you expect in the field and on the phone

Making employees feel they matter is critical to retention, engagement and good health