Communication Articles

Do you have a Negative Nancy or Toxic Tim that you’re keeping longer than you should? Would you let them go if...

Employer branding is the external perception of what it’s like to work at your company. It has always existed in some form,...

The sinking of the Titanic stands as a tragic and haunting reminder of human fallibility. Surprisingly, the parallels between the Titanic disaster...

They’re here, but they’re not here. My staff isn’t committed, and it’s obvious to me and our customers. We’re in trouble.” “To say...

The other day I was doing some cleaning out of boxes we still had from when we moved into our house five...

Few things will doom a project faster than poor leadership. Without a respected captain at the helm, teams can easily be riven...

Technology can be good, or bad. It can be helpful, or make your life miserable. No matter how you feel about technology,...

What is complacency in the workplace? It can be defined as self-satisfaction, especially when accompanied by unawareness of actual dangers or deficiencies....

Does it feel like no matter how hard you try to please your customer, it isn’t enough? Are you in charge of...

Do your employees feel like they matter? In other words, do they feel valued by and connected to their managers and coworkers,...

April is Distracted Driving Awareness Month. You’re aware of the hazards of distracted driving. You may already have dashcams, route tracking and GPS software,...

Always looking forward in your plumbing business, you’re thinking about what you need to change and how you can improve your business...

People often use the phrase “it’s good enough” when they want to get the job done but it doesn’t have to be...

There is no doubt that using automation in a home-services company can be a game changer for the office staff, the customer,...