He gives me a project and tells me to do it my way. I only wish he meant it. My way doesn’t...
Entries Tagged Communication
Editorial
5 Ways Texting Boosts Revenue for Your Plumbing Business
Plumbers like you are busy hurrying from inspections to repair jobs and all the other to-do’s that dominate your schedule. There’s a...
Online Exclusives
Creating a Culture of Accountability
Few people will question the importance of accountability in the workplace. Establishing it, however, is an entirely different matter.
But Scott Robley suggests...
Online Exclusives
A Look at the Quiet Quitting Phenomenon
If you have your finger on the pulse of the American workplace, you’ve probably heard the phrase “quiet quitting.”
To call it a...
Online Exclusives
Selecting the Best Communication Device For Your Plumbing Crew
Plumbers working commercial jobs require good communication among the teams in the field, superintendents, and the office.
Commercial plumbers cover large areas and...
Editorial
Different Ways You Can Promote Employee Engagement
“They’re here, but they’re not here. My staff isn’t committed, and it’s obvious to me and to our customers. We’re in trouble.”“To...
Online Exclusives
Tapping Into the Power of Your Crew’s Potential
When I needed someone to head the new crew, I immediately thought of you, Tom. You learn quickly, you work hard, and you’re...
Online Exclusives
App Connecting Skilled Workers With Employers Gets an Upgrade
BoomNation, which connects tradespeople with employers who are looking for a better way to engage with and hire qualified skilled workers and...
Editorial
Hello, Goodbye! Learning the Ins and Outs of Business Email Greetings
Billionaire entrepreneur Richard Branson sent me an email a few years back. I had published an article about the time he gave...
Online Exclusives
Handling Your Company's Resident Slacker
It’s a rare workplace team that doesn’t have a resident slacker — that certain employee who always seems to shirk his or...
Online Exclusives
New App Connecting Skilled Workers With Employers Looks to Accelerate Growth
BoomNation recently announced a $5 million seed round led by Callais Capital. BoomNation is a new mobile app community connecting tradespeople with...
Editorial
Employees Discuss Their Wages. What Happens Next?
When I graduated from college, I took a job as an entry-level employee at a printing production facility. I worked hard, climbed...
Online Exclusives
Soft Skills: Handling Customer Small Talk
Running a service business requires excellent communication skills.
From the time you receive the phone call to the time you're en route to...
Online Exclusives
Dealing With the Dreaded Customer Callback
Service plumbing, or as it used to be called "jobbing," can be a frustrating ordeal.
Day in and day out of various calls...






