Communication Articles

Your employees and customers come to you for solutions all day long. Wouldn’t it be nice if someone could hand us similar...

It’s not often that you get a chance to rip off a customer a second time. I suppose that’s because most people...

As David Sierra worked for nearly two decades at plumbing companies in both Puerto Rico and Florida, he slowly developed a vision...

Some of you are using the coronavirus chaos to work on business operations. If you weren’t, my email inbox wouldn’t be blowing...

No one enjoys conflict and confrontation. We all want to be liked and accepted, and very few of us enjoy hurting people’s...

A flashy, bright-red Ferrari Portofino will attract a lot of attention in a parking lot. A shiny new Honda Accord? Probably not...

For a myriad reasons, many small-business owners don’t hold regular staff meetings. Furthermore, most who do don’t get the most they could...

People are visual. This idea hit home when I was in college and took an advanced marketing class that featured an individual who...

Relationships matter — not only in your personal life, but in your business life as well. Start with the obvious point: Long-term...

One of your employees is acting weird. Typically personable and engaged, this guy suddenly seems distant and distracted. As the odd behavior adds...

Wouldn’t you love an “easy button” you could press to magically grow your revenue? Magic buttons don’t exist, but the next best...

Developing a workplace with a “culture of nice” sounds like a worthy goal for any organization. After all, who wants jerks for...

Are you thinking about making some big changes in 2020? Good — change is necessary for growth. But have you thought about...

How long have you been in business? Twenty years? Perhaps 40 years or more? Apparently, you’re doing something right then. Think back to...