Communication Articles

Connecting employees to opportunities and roles that fit their strengths makes your company more productive

BoomNation, a mobile app known as LinkedIn for the skilled worker now has an updated version with new features

Response rate varies depending on how you start and stop correspondence with customers, suppliers and others.

Avoidance isn’t an option, but what you say and how you say it truly matters

Your workers have the legal right to compare their hourly pay. Be prepared if they think you're being unfair and start asking questions.

There’s a sweet spot between being personable with a customer and staying on the topic of the service call. Find it and you could establish the trust that gives you a customer for life.

Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.

While the truth can hurt, everyone benefits from honest feedback

Service calls are the perfect opportunity to educate homeowners and build relationships

This is a business of delivering bad — and sometimes expensive — news to homeowners, so it’s vital to have their confidence first or risk losing their loyalty

Make sure you’re not hindering your business by committing these errors that can render your marketing efforts less effective than they should be

Culture issues can be detrimental to a business, from higher employee turnover to a decline in customer service standards