Communication Articles

BoomNation recently announced a $5 million seed round led by Callais Capital. BoomNation is a new mobile app community connecting tradespeople with...

When I graduated from college, I took a job as an entry-level employee at a printing production facility. I worked hard, climbed...

Running a service business requires excellent communication skills. From the time you receive the phone call to the time you're en route to...

Service plumbing, or as it used to be called "jobbing," can be a frustrating ordeal. Day in and day out of various calls...

In the business world, it’s so much easier for managers to gloss over employees’ weaknesses or for employees to give some manager’s...

In 2022, customer expectations are rapidly changing, and what worked before doesn’t necessarily work now. In this webinar, we’ll talk about how...

There is nothing more powerful than a good visual. Take a standard drain service call. I tell customers, “There’s good news and bad news...

Jordan Bowles, owner of Drain Savers in Grand Forks, North Dakota, emphasizes to his technicians that they must treat customers with the...

It’s still early in 2022 and, if you’re like many of us, you’re thinking about what you need to change and how...

“Culture” is a term that may seem nebulous or vague, but in reality, it can have a tangible impact on your business’...

A new app is helping businesses find the skilled workers they need in this often challenging and competitive labor market. BoomNation is an...

Many businesses boast about their low prices, or their efforts to make their services as affordable as possible. In some situations, though,...

Running a business is hard. That’s the understatement of the year, huh? But the truth is, in some ways, running a business is harder than...

Ask 50 different people what it means to have an accountable workforce, and you could very well get 50 different answers, covering...