Make sure you’re doing everything you can to show customers that you’re the expert they expect you to be
Here are some common misconceptions about water damage and what you can do to help educate your customers
Miller’s Services aims to impress on the initial service call, then keeps customers coming back by enticing them with the benefits that come from signing up for service-agreement programs
The author makes the case for giving clients a pipe rehab option, even if regular drain cleaning jobs for those clients are providing a lot of stable work
Some customers won’t budge from their expectation that estimates should be free, but you should never be afraid about properly valuing your time
When you encounter poorly performed plumbing work on a job, use it as an opportunity to educate customers
Before you can even attempt to give clients the solution they’re seeking, you have to be a company they’re willing to contact in the first place
40% of Curoso Plumbing’s water heater installs are now tankless after being in the 10% range a few years ago
As 2020 winds down, now is a good time to assess your marketing practices and what you want to accomplish in that area in 2021
Here's some advice to pass along to your customers to help them avoid the issues that can arise in the winter due to frozen pipes