Armbrust Plumbing is equipped to address customers’ immediate issues quickly, but it also aims to educate and prepare people for what could be coming down the line
It’s important to take a proactive approach since unsatisfied customers are more likely to leave a review without any prompting than satisfied ones
Dealing with customers means soft skills like listening need to be honed just as you would technical skills practiced in the field. Here are some tips.
Here are some tips to avoid drowning in a ‘sea of sameness’ and get noticed by the potential customers you want to attract
Staying on top of the latest marketing trends like social media engagement is important, but it doesn’t amount to much if you don’t stay focused on some core business tenets
Material and equipment prices are particularly volatile right now, creating a challenge for businesses. To stay the course consider what you can control versus what you can’t.
Educating young people and working to change public perception will help invigorate the plumbing trade
Online reviews have become a trusted source of information that showcase a business’ brand, integrity, and authority, as the findings of a recent survey prove
If you get complaints about pricing, don’t automatically assume it means customers want you to go as cheap as possible. Consider the lessons of the author’s story.
Use your role as an expert to help make sure your customers are properly educated