If your business is booming and you need to add staff, or you’ve had an employee resign, you face the challenge of...
Employee Articles
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Improve Your Training Effectiveness
A plumbing company is only as good as its team. When your customers think of your company, they’ll think of your employees....
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Do Your Time-Off Policies Need a Reboot?
In 2015, former U.S. Secretary of Labor Thomas Perez was quoted as saying: “We are on the cusp of huge breakthroughs on...
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Breaking Down Communication Barriers With Your Employees
If bees stayed in their hives every day, the miracle of cross-pollination — which creates the bounty of fruits and vegetables that...
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Strategies for Keeping the Best Employees
In addition to the national unemployment rate, the U.S. Department of Labor’s Bureau of Labor Statistics (BLS) calculates something each month called...
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Don’t Miss Your 2017 Targets
The start of a new year is a time when business owners think about the goals, targets and objectives for the year to...
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Annual Surveys Name Top Performing Nexstar Member Companies
Nexstar Network recently announced the results of its annual employee engagement and customer satisfaction surveys.Nearly 240 North American plumbing, heating, cooling and...
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Are You Your Most Toxic Employee?
In a nutshell, a toxic employee is a person who is not just difficult to manage or get along with but whose...
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8 Payroll Tax Mistakes to Avoid
Maybe you’re weighing the pros and cons of hiring your first employee. Maybe you’ve had employees for years and have been handling...
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Trust, Communication Help Drain Cleaners Handle Emotional Customers
How a company deals with a distraught homeowner over the sudden and unexpected costs of a major drainline issue is something that...
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Real Talk: Contractors Discuss Employee Performance Reviews
Although the process may differ, contractors agree that annual performance reviews can be the biggest key to unlocking an employee’s potential.Since purchasing...
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5 Recruiting and Training Strategies For Your Plumbing Business
If you want to grow your plumbing business, you need to recruit and train a team. But you can’t just hire anyone....
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What Should You Do When a Trench Gives Way?
Let’s assume your plumbing company has an excellent safety program. You’ve been trained and designated as the competent person on project excavation sites....
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The Award-Winning Employee Every Plumber Wants
“I have been with the company since 1989; I have seen several employees come and go, but none the caliber of James.”That’s...













