Service-based businesses thrive on delivering top-notch results to customers. Delivering bad news requires quite a different skill set.“Often, news is bad only...
Entries Tagged Small Business
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#Winning: How Not To Screw Up Your Hiring Strategy
One of the most difficult challenges that small-business owners face today is finding, recruiting and retaining new talent, yet few have a...
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Balancing Act: Drain Cleaning and Plumbing Work
For Paul Rockwell, plumbing and drain cleaning work have always been one and the same. He’s offered both services to customers the...
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Do You Hire Tattoo-Covered Employees?
When John Baethke visited the doctor recently, he was greeted by a male nurse with a bunch of visible tattoos. And, Baethke...
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Pump Up Your Profits!
Business-building advice. Networking. Financial tips. Take advantage of a great opportunity to learn how to make your business more profitable.Plan now to...
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Why You Need to Get the Heck Out of Dodge
It’s one of the biggest paradoxes of entrepreneurship: The thing that should be so easy and so enticing — taking a little...
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What the Heck Do All Your Employees Do?
When Scott Spencer took over Jim Dandy Sewer & Plumbing in Seattle at the end of 2012, he found a company with...
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Should Everyone Be Licensed?
Let’s put it all out there. Plumbers have to go through years of apprenticeships, training and testing to earn required licensing. Most...
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Free Publicity: 10 Secrets to Building Your Customer List
Business is coming back slowly, but it’s still a challenge. And that may be “The New Normal” for some time to come.More...
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8 Trade-Friendly Smartphone Apps for Plumbers
It’s a smartphone world. iPhones and Android mobile phones have been around for less than a decade, yet with every day that...
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Mobile Madness: How Do I Choose a Business Cell Plan?
If your business isn’t using cellphones, it’s probably time to rethink that. Whether you view them as a technological blessing or a...
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Help! Let's Sort Through Plumbing Business Insurance Options
It’s not easy to think about insurance, but if you own a business, it’s too important to ignore. The right insurance and...
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Great Expectations: 3 Ways to Attract Repeat Customers
Drawing in new customers while holding onto existing clientele is a constant — and growing — challenge for any business, but there are...
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5 Ways to Keep Plumbing Technicians Busy During Slow Season
During the fast-paced summer months there often isn’t time to catch your breath. But what about the slow winter months when snow...

















