Plumbing Myths That Persist Among Your Customers

Use your role as an expert to help make sure your customers are properly educated

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We’ve come a long way since the introduction of indoor plumbing, but myths about it abound to this day.

As plumbing contractors, we should take it upon ourselves to educate our customers about their plumbing, and that includes advising them to stop believing the most persistent myths, which include:

“Flushable” baby wipes

Just because baby wipes are being marketed as “flushable” doesn't mean they actually are. Baby wipes don’t dissolve like toilet paper, and they often end up causing drain blockages. The same goes for paper towels and feminine hygiene products.

If our customers continue flushing them down the toilet, it is only a matter of time before their toilets back up and make a mess.

A slow-dripping faucet is not a big deal

Any dripping plumbing fixture is a huge problem for our customers because they’re still wasting water and driving up their water bills in the process. A drop of water leaking from a closed faucet every second may not seem like much, but it can waste more than 3,000 gallons per year.

If millions of homes have dripping faucets, that translates to billions of gallons of water wastage. In a world where some regions don’t even have a steady supply of clean water, we cannot simply shrug off a leaky faucet as a minor annoyance.

It’s OK to pour hot grease down the kitchen sink

If our customers are in the habit of pouring grease down the drain, they shouldn’t be surprised if they end up with a clogged kitchen sink in the future. No matter how hot the grease is, it will cool quickly once inside drain pipes. It will stick to the insides of their pipes and harden there. It will continue to build up over time until it completely clogs their kitchen sink.

Chemical drain cleaners are safe

It seems that chemical drain cleaners are the go-to solution for most homeowners facing a blocked drain.

Our customers would do well to know that liquid drain cleaners aren’t that effective at eating away some of the blockage. Worse, it will also try to do the same thing with their pipes. Chemical drain cleaners are also incredibly toxic, as the tiniest splash on your skin can cause burns.

If your customers are dealing with a slow or completely clogged drain, advise them that a professional plumber like yourself can clear it without using chemical drain cleaners.

It’s good to use lemons to clean the disposal

There is no doubt that chucking lemons down the garbage disposal makes it smell better. However, that pretty much sums up all the good they can do. Many people forget that lemons contain citric acid that can corrode a garbage disposal’s metal parts.

If your customers want a natural cleaner for their garbage disposal, recommend ice. The same goes for eggshells, which are good at scraping a garbage disposal well but break down easily.

Fluctuating water pressure is OK

If the water pressure in your customer’s home varies from time to time, tell them that they shouldn’t take it as a normal occurrence. Water pressure should always stay stable because if it doesn’t, that means there is something wrong with the plumbing. It could be a leak or a clog that moves around the pipes.

Have them call you if their water pressure fluctuates often.

Put a brick in your toilet tank to save water

While it’s true that a brick can conserve a little bit of water per flush, it’s also a fact that bricks do crumble and decay and could damage a toilet’s mechanism. Inform your customers about other safer ways of conserving water in the bathroom, like installing a high-efficiency toilet.

Bleach tablets are best for keeping toilets clean

No one will ever question how effective bleach can be as a cleaning product. However, the practice of putting bleach tablets inside a toilet or its tank can do more harm than good.

Considering that certain toilet parts like gaskets, washers, and pipes are highly prone to corrosion, letting corrosive bleach tablets sit in toilet water with them isn’t a good idea.

Bleach can also affect the glazed finish of a toilet, especially if it sits there for more than 10 minutes before rinsing it. If your customers have to use bleach or any other product with bleach content to clean their toilet, ask them to make sure they don’t wait that long before rinsing it off with warm, soapy water.

About the Author

Anthony Quinn is a marketing strategist for Phoenix Leak Detection in Arizona. Visit


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