Plumbing Company Learns to Prosper Through Tough Times

Arizona plumbing company takes its tumbles but comes back stronger with a big commitment to customers

Plumbing Company Learns to Prosper Through Tough Times

E.J. Knowles adjusts the temperature control in a shower at a residential job in Phoenix.

Audrey Monell took over the family plumbing business and began her executive career by managing a crisis: The economy in 2008.

“It wasn’t a great time,” Monell says. “We were hit pretty hard. Sometimes it was scary.”

Monell was taking over Phoenix-based Forrest...

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