Business/Marketing/Sales

Personal matters are personal. But when they infiltrate the workplace, it's important for an employer to know how to best handle the situation.

Have you ever had the feeling that you’re not alone on a job, turn around and find the customer’s entire family silently watching you? Or maybe you’ve done a job while simultaneously fielding a continuous stream of questions? Here are some tips to handle such situations.

Ditch the stereotypical plumber image. You’ll stand out from competitors and build a more profitable business.

Accepting credit cards is a business necessity these days, but do you need to invest in a chip card terminal?

Plumber moves into drain cleaning and leak locating services as a way to grow customer base

You’ll be shocked by what another employee can discover when talking to potential hires

There’s a lot riding on your relationship with your partners, so learning to keep emotions in check and solve conflicts is important.

If you entered the industry with a lot of business acumen but room to grow in the plumbing trade itself, being in a leadership position can be difficult. But it’s still possible to gain the respect of your employees.

The ability to give your employees pay increases is nice, but it's not always an option. Here are some alternative ways to keep your people happy.

Customer service is a no-brainer tactic for creating more loyalty and higher revenue. But are you absolutely sure that you’re approaching it in the right way?

The IRS takes the withholding of funds from employee paychecks very seriously, and you should too.

Listening to business podcasts when you’re on the road can spark new ideas and teach you something new every day.