Professionalism is key in this industry. That probably goes without saying, but it’s worth emphasizing as it’s easier said than done. While many plumbers are able to properly execute that concept of professionalism, others aren’t and their business suffers as a result.
Observing a lack of professionalism from a contractor was the very reason Russell Joe Jr., owner of Quality Sewer & Drain Cleaning in Danvers, Massachusetts, got started in the business in the first place. Joe was with a friend who had called on a drain cleaner to fix a sewer problem. As he watched, he says he was astonished at
