Business Strategy Articles

There’s a sweet spot between being personable with a customer and staying on the topic of the service call. Find it and you could establish the trust that gives you a customer for life.

Jolly Plumbing maintains consistent work flow and avoids seasonal lulls thanks to the 1,000 customers it has on service agreements

The evolution of digital media has created many potential marketing avenues, but when you want to get the word out about something to your local community, a carefully crafted press release can still be beneficial

Jolly Plumbing credits the Nexstar Network as a major factor in the significant growth the company has realized in recent years

Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.

Finding a way to merge your different advertising methods can bring additional customers and recognition to your plumbing company.

Business owners need to monitor costs right now, and price adjustment is one way to do that. But be careful about how you approach it and don’t let it be your only strategy.

Successful companies learn to adapt to the times, and plumbing and drain cleaning companies are no exception

You may not have the resources to employ a safety supervisor, but no company can afford to ignore safety training

The Google algorithm has become better at recognizing images and tying them to your business and the services you provide. Since potential customers are more drawn to photos, it’s wise to take advantage.

Create the future workplace culture you want instead of focusing on things you can’t control

If you need a skid steer on a certain job, is it best to rent, lease or buy? Consider these questions before making a decision.