Henry Plumbing has been around for 54 years, so it knows a few things about how to succeed at business. Further evidence:...
Business Strategy Articles
Online Exclusives
Company’s Heavy Training Investment Pays Off
When Lawrence Snow established Valley Plumbing and Drain Cleaning in suburban Salt Lake City in 2010, one of his goals was to...
Online Exclusives
Is It Time For a Fuel Surcharge?
As you are no doubt painfully aware, diesel and gasoline fuel prices are currently surging due to several factors, from pandemic-related supply...
Editorial
Take Time to Evaluate Where Your Company Is at
This year is already flying by. We’re coming up on the end of the first quarter of 2022 already.
Yes, tax season is...
Editorial
Vinyl Wraps Offer Big Way to Advertise
For plumbers who think that vinyl wraps are too expensive, Kathy Haffly offers a flip-side perspective: Poor brand recognition leads to lost...
Online Exclusives
Earning Customers’ Total Trust
Jordan Bowles, owner of Drain Savers in Grand Forks, North Dakota, emphasizes to his technicians that they must treat customers with the...
Online Exclusives
Service Nation Announces Business Coaching Program
For 20 years, Service Nation has been helping residential home service contractors grow, optimize their businesses, and increase profits. Recently, Service Nation...
Online Exclusives
How to Announce a Price Increase to Customers
Many businesses boast about their low prices, or their efforts to make their services as affordable as possible. In some situations, though,...
Editorial
Taking on the Challenge of Increasing Operating Costs
Material and equipment prices are going bananas. Skyrocketing. Haywire. Wacko. Whatever word you prefer, it’s out of control with no end in...
Editorial
Follow These Steps to Be Prepared When Disaster Strikes
Becky Peltzer just got home from work when she received an emergency phone call. She needed to get back to the office...
Editorial
Building the Company Through Goal Setting
Imagine sitting in your office — or your plumbing service vehicle — and not really knowing where your company is going. It’s...
Editorial
Profit-Producing Patches
The slogan for Linda Hudek’s company, LH Plumbing Services in Fairfield, Ohio, is, “Can do.” But for years, she was frustrated by...
Online Exclusives
8 Social Media Posting Ideas to Build Customer Engagement
With new social media platforms popping up all the time, it’s easy for business owners to get overwhelmed. Where should you invest...
Online Exclusives
Best of 2021: Plumbers Offer Advice and Insight
It’s again that time of year that is typically reserved for some reflection. Here we reflect on some of the industry knowledge...













