Entries Tagged Communication

While modern leadership standards include open-door policies, coaching through issues and creating positive company cultures, there is one thing missing from many...

This past decade has seen an explosion in online content and forums. What once a plumber could only learn on the job,...

The holidays aren’t always joyful. Some love the shiny baubles, togetherness, family time, all-consuming cheer and celebration. For others, it’s a reminder of family...

There’s a fascinating concept called knowledge blindness. Once you are an expert at something, you can’t imagine what it is like to...

There are countless family-run operations in this industry. Take the Larson family. Larry and Chrystalla Larson founded what is now known as C&L...

The simple definition of the word “argue:” To give reasons for or against something: to say or write things in order to change...

Whether you’ve been leading a team in the field for years or you’re new to the role, chances are you still remember...

You know that tools can make or break a job. What would your answer be if someone asked you what is your...

I’ve talked about being professional in this column many times. There are many ways to come across as professional: dressing nice, coming...

Spending years in the plumbing industry allowed Richard Hart to collect good intel about what a good plumbing company should be —...

Add up all the time lost while struggling to find the right equipment or product in a truck, workshop or warehouse; now...

As a country, we’ve gone through some major shifts in perspective regarding the trades. For many years, working in the trades was considered...

Having to break bad news to a customer is bound to happen to each and every plumber. Whether you have to tell...