Entries Tagged Customer Education

I recently received photos from a homeowner in Boulder County, Colo., showing the effects of a series of catastrophic flash floods that...

I read a blog recently from a wastewater treatment plant operator that suggested homeowners do not need to worry about using household...

A solid relationship and good communication with a homeowner are vital to proper system operation and maintenance. Client relationships are important in...

A few years ago I was involved in a class where we visited several houses that had various media filters as a...

A colleague and I were called to a home years ago where sewage was backing up into the basement. We investigated the...

Are you looking for a way to get a message to the public about your utility? Or about the services you provide?Don’t...

Paul McGrew got into the onsite installation business as a financial backer, not a hands-on worker. He had no plans to dig...

Providing septic system owners with the necessary information on proper system care and water usage constraints is one of the most important...

For the past few months we have gone through a series of troubleshooting issues from the service provider’s perspective. A question I...

Onsite system installers will be in the thick of some of the most important challenges to ensuring the continued health and prosperity...

As an installer, you play an important role when it comes to educating homeowners about the onsite system. There is a significant...

Septic system care seems so simple: Much depends on what you flush or don't flush. In my capacity as editor of...

Residential Sewage Treatment Co. has roughly 2,500 onsite systems under maintenance agreements, yet the company has never installed a system. Residential Sewage has...