Customer Education Articles

Making use of the live video feature on platforms like Facebook and Instagram can help boost brand awareness and build customer trust

Take a hard look at the content of the “About” section on your website. Is it really doing all it can to bring in new business?

These two companies serve as examples of the success you can find with your drain cleaning customers by making camera inspections a routine part of every job instead of an add-on service with extra cost

Being an attentive listener not only provides you the opportunity to give customers what they want out of a job, but also puts you in a good position to clear up misunderstandings and prevent unrealistic expectations

Keep these fundamentals in mind to ensure your website is encouraging potential customers to call rather than driving them away

Sharing this short whiteboard animation video recently released by AWWA is a great way to educate your customers about lead contamination

Remove the fluff and get right to the point when presenting your services to a potential big customer

Customers will appreciate efforts you take to help them cut back on their water bill

Cheaper building methods and what that means for the types of plumbing systems installed ultimately hurts the plumbers called upon to make repairs

At the root of the knowledge gap and the struggle to find the next generation of skilled workers is the perceived value of the plumbing trade

Wisconsin’s Milestone Plumbing looks for every opportunity to provide customers value

The desire for cheap materials began with the customer. Plumbers can stop the detrimental effects with some education.

These five strategies can help you earn more work — even if your estimate is not the lowest one a potential customer has received