Entries Tagged Customer Education

You know that tools can make or break a job. What would your answer be if someone asked you what is your...

Having a website is a necessity for businesses in today’s age. But not all websites are created equal. Some work to convert,...

America’s aging sewer and water infrastructure is no secret, and neither is the emerging problem of lead contamination in drinking water. As...

Some salespeople think that if they talk longer, they add more value or get their point across more effectively. Actually, any prospect...

Being a plumber in Phoenix, Arizona, means you understand firsthand the scarcity of water in the desert. The city gets only 7.57...

When homeowners move into a brand-new house, what they focus on most are the aesthetics. They will spend a lot of time...

As a country, we’ve gone through some major shifts in perspective regarding the trades. For many years, working in the trades was considered...

Sometimes providing great customer service involves more than just wearing boot covers, showing up on time and leaving job sites neat and...

Cheap alternative material is a detriment to our industry. It has wreaked havoc among manufacturers. It has undercut the profits of wholesalers....

Has this ever happened to you: You go to a prospect’s home to look at a potential job. During the conversation, the...

The Drain Service Notepad from MyTana Mfg. facilitates communication between industry professionals and homeowners. The Notepad can be used to explain plumbing...

Society views the plumber as an uneducated, dirty, dopey, polluted guy with his “plumber’s crack” bent over repairing a toilet. But why? What...

Check out this infographic put together by Bosch that you can share with customers if they're interested in considering the tankless route...

Being a plumber can be a sweet gig. If you need proof, just ask Bradd Conn. Conn, owner of American Rooter Plumbing in...