Entries Tagged Customer Education

More businesses are starting their own blogs. Financial planners have them. Doctors and dentists have them. Marketers definitely have them. And service...

One might say that plumbing is in Richard Trethewey’s family DNA. His great-grandfather, Harry, founded Trethewey Brothers Inc. in Boston in 1902...

Water heater replacement often happens because the current heater is not working or, worse yet, leaking. The goal is to get a...

No doubt your customers have heard of hard water. But that doesn’t necessarily mean they understand it and what to do about...

Andy Prestigiacomo is a believer of taking risks, of seizing opportunity when it presents itself.Look no further than the successful growth and...

Over the past few years, the term “hybrid” has worked its way into our everyday conversation. In the most literal sense, hybrid...

Leaves have been falling, the air is cool and crisp, and we recently “fell back” on that extra hour of sleep. But now...

Property managers and real estate investors can mean steady, reliable work for plumbers. If you are willing to provide terms, these groups...

Trenchless rehabilitation techniques have become a generally accepted solution for most mainline sewer and storm system pipeline repairs, which means it’s even...

All service professionals, from plumbers to electricians to septic installers, face one main question on first calls — what does the customer...

Stories about people — mostly children — falling into septic tanks are making headlines left and right these days. For instance, a...

One of the recurring points that I have made during troubleshooting discussions is the importance of communication with the homeowner regarding proper...

If you’ve tried to explain to customers how many gallons per day of water they consume and were met with a disbelieving...

Everyone is a potential client. That means it’s vital to build solid relationships with everyone from salespeople to homeowners to real estate...