Customer Education Articles

Keeping a regular blog can be especially valuable for service companies

'This Old House' has been educating plumbing contractors and homeowners for decades, and Richard Trethewey has been along for the entire ride

If customers want to save some money on their energy bill, be prepared to explain the various options

If your customers don’t understand how hard water affects their plumbing, give them this basic tutorial.

AP Plumbing diversifies by investing in state-of-the-art technology to tap into underserved markets.

Many homeowners go the traditional route when replacing a water heater because they’re not aware of other options. Teach them about the efficiency benefits of hybrid technology and you might gain a customer for life.

You’ve probably started thinking about preparing your equipment for colder temps, but how do you help homeowners avoid frozen pipes?

Be up-front about what tasks may be DIY jobs and customers won’t diminish the value of your work when they really need your expertise.

Successful projects don’t lose money. Here’s how to overcome a few trenchless trip-ups.

Tankless water heaters are all the rage, but new rules might make installation more painstaking.

Don't give the industry a black eye. It’s your responsibility as the onsite professional to check and double-check that all parts of a job site and onsite system are safe.

Be sure to remind homeowners that all traffic should be kept off the system to ensure long-term operation and performance.

A new study shows Americans use a lot more water at home than they think. Installers can play a vital role by helping customers conserve a resource and enjoy a trouble-free onsite system.

Let the ebb and flow of available projects and a network of subcontractors dictate your business structure.