Entries Tagged Customer Education

“I bought a jetter several years ago and it’s the only tool I need to keep sewers flowing. I think that the...

I'm going to begin with a brief look at car dealerships. Stick with me. In the past, car dealerships would write down their...

Recently I went to a house that had a few significant issues. A kitchen sink drain, with no trap, ran down a stairwell...

New Year’s resolutions almost always fail. And most of the time, it’s because we don’t eliminate the barriers to our success. We might...

Sales of tankless water heaters are picking up in and around Santa Rosa, California, says Jim Curoso, owner of Curoso Plumbing, which...

It’s been a heck of a year. You’re probably tired. And the last thing you want to think about is what’s next....

It's that time of year when pipes in certain climates can be susceptible to freezing. Water pipes that freeze most frequently are: Pipes that...

All plumbers should consider doing an annual report on their competitors. Completing a competitor analysis report will reveal possible course corrections for...

Bradford White Water Heaters, a manufacturer of commercial, industrial, and residential water heating and storage applications, is conducting a campaign in October...

Differentiating from competitors is a key building block for successful businesses. And providing great customer service is an easy way to set...

You’ve all heard the saying “out of sight, out of mind.” Now, how many of your customers do you think follow it?You...

Plumbing products of the past were made with the professional plumber in mind. Faucets, hose bibbs, taps and shower valves were all...

Have you ever had those customers who stand there and watch the whole time you are on the job?It could be a...

We’ve been doing quite a bit of reading on decision-making. It turns out that logic and facts aren’t always the best ways...