Customer Education Articles

FloLogic offers 5 water-saving tips to share with customers for the EPA WaterSense program’s annual awareness campaign

These two major water-using devices can wreak havoc on onsite systems. If you have septic system customers, here are some tips to share with them.

It’s up to everyone in the industry to play a part in making sure the public understands the complexities of plumbing and why professionals — not handy do-it-yourselfers — are needed to fix problems

Forgetting about the plumbing industry vernacular and considering the terms customers use to talk about your services can help you grow your business

Having customers continuously run water to thaw frozen waterlines and septic lines is not the answer

From how to manage employees to buying equipment, we look back on some of the best pieces of advice plumbing contractors shared in the pages of 'Plumber' magazine in the past year

Make sure customers understand what they’re paying you for. It goes well beyond the cost of materials.

It’s much easier than you think, and this step-by-step plan will get you started

If you’re tired of your current sales technique and worry about how the customer perceives it, consider trying this alternative approach

Every plumber needs to think of themselves as a provider of clean and safe drinking water and not just someone who fixes pipes.

There are certain questions that come up time and again from clients, and handling them in the right way can build customer loyalty

Californian contractor helps customers fix their radiant heating problems and teaches them about different product options in the process

Accessing a clean-out outside the home rather than indoors makes your job easier. Customers will also appreciate it, but you have to be prepared to explain why.