Customer Education Articles

The value of the work plumbers do isn’t always obvious to the public if you don’t look the part

A simple guideline to keep your crew focused on customers so your company can continue to grow.

FloLogic offers 5 water-saving tips to share with customers for the EPA WaterSense program’s annual awareness campaign

These two major water-using devices can wreak havoc on onsite systems. If you have septic system customers, here are some tips to share with them.

It’s up to everyone in the industry to play a part in making sure the public understands the complexities of plumbing and why professionals — not handy do-it-yourselfers — are needed to fix problems

Forgetting about the plumbing industry vernacular and considering the terms customers use to talk about your services can help you grow your business

Having customers continuously run water to thaw frozen waterlines and septic lines is not the answer

From how to manage employees to buying equipment, we look back on some of the best pieces of advice plumbing contractors shared in the pages of 'Plumber' magazine in the past year

Make sure customers understand what they’re paying you for. It goes well beyond the cost of materials.

It’s much easier than you think, and this step-by-step plan will get you started

If you’re tired of your current sales technique and worry about how the customer perceives it, consider trying this alternative approach

Every plumber needs to think of themselves as a provider of clean and safe drinking water and not just someone who fixes pipes.