Entries Tagged Customer Service

How many times have you heard people blame customers for not getting their work done? For example: “If it weren’t for all these...

You know that friend who’s always there when you are in need? The one who shows up on time, follows through on...

Ever since Constantin Geambasu established Water Rehab in suburban Phoenix, he’s followed a simple but effective business mantra: quality counts. That philosophy extends...

Being a pastor and a plumber may seem like diametrically opposed careers. But for Constantin Geambasu, the owner of Water Rehab in suburban...

For plumbing businesses, technical expertise is only half the equation. The way you interact with customers can make or break your reputation....

Artificial Intelligence is transforming industries everywhere, and the trades are no exception. While the idea of robots replacing skilled workers may make headlines,...

Plumbers often work in spaces that homeowners consider their sanctuaries. Whether it’s a bathroom, kitchen, basement or backyard, your role is not...

As implied by the name of Tom Pecoraro Jr.’s company — Velocity Plumbing & Heating in Quincy, Massachusetts — the master plumber...

John Haughwout markets his Free Flow Plumbing company with the same elan he brings to a door when answering a service call....

When hiring plumbers, most business owners look for skills or experience during the hiring process. These are critical and important things to consider,...

Have you heard the one about the small plumbing company on the outskirts of Cleveland, that prefers to stay small because it...

In this industry, high-stress situations — like plumbing emergencies or unexpected drain blockages — can quickly escalate. Managing customer expectations during these...

Do any of these sound familiar? The lawn service had to go. I used them for over 15 years, and by the last...

As plumbers, we play a key role in promoting water conservation. By sharing practical tips with customers, we can help save water, lower...