The grease-choked 120-foot main drainline of a large Philadelphia Chinese restaurant suddenly backed up. And the stoppage threatened to derail a major...
Online Exclusives
Model 88 Sectional Drain Cleaner Saves Graduation Party
Entries Tagged Customer Service
Editorial
Putting Together the Best Plumbing Team
Price. The undeniable factor that looms large in every customer’s mind. But in today’s chaotic world, where everything seems unhinged, there’s an...
Online Exclusives
Growing a Healthy Customer Base Through Relationship Building
When Matt Black took on a DRYmedic Restoration Services franchise, he knew he would have to build up a customer base for...
Editorial
Thirteen Rock-Solid Ways to Keep Your Customers Coming Back
You know that friend who’s always there when you are in need? The one who shows up on time, follows through on...
Online Exclusives
Contractor's Emphasis on Using Quality Parts, Vendors Reaps Benefits
Ever since Constantin Geambasu established Water Rehab in suburban Phoenix, he’s followed a simple but effective business mantra: quality counts.
That philosophy extends...
Editorial
Arizona Plumber Builds Value-Driven Company
Being a pastor and a plumber may seem like diametrically opposed careers.
But for Constantin Geambasu, the owner of Water Rehab in suburban...
Editorial
Building Strong Customer Relationships Made Easy
For plumbing businesses, technical expertise is only half the equation. The way you interact with customers can make or break your reputation....
Editorial
Tips for Using AI the Right Way
Artificial Intelligence is transforming industries everywhere, and the trades are no exception.
While the idea of robots replacing skilled workers may make headlines,...
Editorial
How Taking Care of a Customer’s Property Can Affect Your Company
Plumbers often work in spaces that homeowners consider their sanctuaries. Whether it’s a bathroom, kitchen, basement or backyard, your role is not...
Editorial
Plumbing Company Finds a Recipe for Success
As implied by the name of Tom Pecoraro Jr.’s company — Velocity Plumbing & Heating in Quincy, Massachusetts — the master plumber...
Online Exclusives
Plumber's Natural Exuberance Shows in his Business Marketing
John Haughwout markets his Free Flow Plumbing company with the same elan he brings to a door when answering a service call....
Editorial
Three Traits to Keep an Eye Out for When Seeking Help
When hiring plumbers, most business owners look for skills or experience during the hiring process.
These are critical and important things to consider,...
Editorial
Free Flow Plumbing Thrives on Personal Service
Have you heard the one about the small plumbing company on the outskirts of Cleveland, that prefers to stay small because it...
Bytes
Navigating Customer Expectations During High-Stress Situations
In this industry, high-stress situations — like plumbing emergencies or unexpected drain blockages — can quickly escalate. Managing customer expectations during these...
