Entries Tagged Customer Service

The goal of home service companies is to get the phone to ring. We can calculate the cost to get the phone...

Looking to increase your rates of customer satisfaction and retention? Ultimately, building a loyal customer base isn’t rocket science. Provide a quality...

There are countless ways you could be wasting your marketing dollars. As John Wanamaker, known for his successful use of advertising, once...

Diego Lujan, owner of Alphalete Plumbing & Heat, strives to provide every solution to his customers in and around Colorado Springs, Colorado. Just...

When building science expert Steven Easley embarked on a project to showcase how wellness, sustainability and durability could all be optimized in new homes,...

When calling a customer who has a main drain backup, you should avoid asking them how they are doing, even though this...

You’ve heard the old saying “time is money.” Certainly, business owners strive to use their time wisely and productively, serving clients, developing...

Selling a company isn’t an easy. You spend a large portion of your working life trying to grow your company and now for...

Running a service business requires excellent communication skills. From the time you receive the phone call to the time you're en route to...

To grow a new HVAC division at Jolly Plumbing in Wilder, Kentucky, the company revamped an old service-agreement program and rebranded it...

Service plumbing, or as it used to be called "jobbing," can be a frustrating ordeal. Day in and day out of various calls...

For Steve Fox, the third-generation owner of Fox Plumbing in San Diego, the GPS TrackIt technology his company uses is so much...

There is nothing more powerful than a good visual. Take a standard drain service call. I tell customers, “There’s good news and bad news...

The name of the plumbing company is catchy, but also succinctly captures the breadth of the work that Dennis Dallos undertakes in...