Customer Service Articles

Milwaukee plumber recounts time local TV station performed ‘sting’ operation to assess how honest companies were with customers

Customer communication can be tricky, particularly when you're an expert in your field

An easy path toward a disgruntled customer is not having all members of your team on the same page and failing to meet the standard of service the customer believes they’re going to receive

Six easy ways you and your team can pull in and keep customers long-term

Eliminating wasteful, unwise marketing spend is key to helping prevent decreased leads and sales

It’s important to select materials that can minimize the risks of biofilm growth, leaching and permeation

Even though it is a regular occurrence for you, it’s important to match a customer’s sense of urgency

If you’ve decided it’s time to move on from your company, be sure you’re not making any of these miscues that can affect how much value you get out of a sale

There’s a sweet spot between being personable with a customer and staying on the topic of the service call. Find it and you could establish the trust that gives you a customer for life.

Jolly Plumbing maintains consistent work flow and avoids seasonal lulls thanks to the 1,000 customers it has on service agreements

Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.