Entries Tagged Customer Service

When calling a customer who has a main drain backup, you should avoid asking them how they are doing, even though this...

You’ve heard the old saying “time is money.” Certainly, business owners strive to use their time wisely and productively, serving clients, developing...

Selling a company isn’t an easy. You spend a large portion of your working life trying to grow your company and now for...

Running a service business requires excellent communication skills. From the time you receive the phone call to the time you're en route to...

To grow a new HVAC division at Jolly Plumbing in Wilder, Kentucky, the company revamped an old service-agreement program and rebranded it...

Service plumbing, or as it used to be called "jobbing," can be a frustrating ordeal. Day in and day out of various calls...

For Steve Fox, the third-generation owner of Fox Plumbing in San Diego, the GPS TrackIt technology his company uses is so much...

There is nothing more powerful than a good visual. Take a standard drain service call. I tell customers, “There’s good news and bad news...

The name of the plumbing company is catchy, but also succinctly captures the breadth of the work that Dennis Dallos undertakes in...

Jordan Bowles, owner of Drain Savers in Grand Forks, North Dakota, emphasizes to his technicians that they must treat customers with the...

Pipe inspections just got easier thanks to Spartan Tool’s completely redesigned Spartan Vision app — a user-friendly platform that puts a wide...

It's no secret that the housing market was a wild ride in 2021 with above-average home prices and a lack of inventory...

Kalen Barker had never really thought about starting his own plumbing company. He had moved from Southern California to the Kansas City,...

It could be 1 a.m. when you get an emergency call from a customer whose house has a burst pipe. And as the...