Entries Tagged Customer Service

When hiring plumbers, most business owners look for skills or experience during the hiring process. These are critical and important things to consider,...

Have you heard the one about the small plumbing company on the outskirts of Cleveland, that prefers to stay small because it...

In this industry, high-stress situations — like plumbing emergencies or unexpected drain blockages — can quickly escalate. Managing customer expectations during these...

Do any of these sound familiar? The lawn service had to go. I used them for over 15 years, and by the last...

As plumbers, we play a key role in promoting water conservation. By sharing practical tips with customers, we can help save water, lower...

Financial stability is essential for keeping a service-based business afloat and thriving. While you have built a foundation of core services that customers...

To run a more efficient and profitable business, second-generation plumber Rich Stob — the owner of G. R. Stob Plumbing in suburban...

When you enter a client’s home, you bring not only your tools and expertise but also the responsibility to offer the homeowner...

In the plumbing business, trust is the foundation of repeat business. Clear, honest communication is key to building that trust. Start by...

Plumbing repairs can often be a financial burden. Recognizing this, Triple Crown Plumbing in Northern Kentucky is launching a community-focused initiative called...

It’s not unusual for plumbers to be very proficient at plying their trade, while at the same time spending years learning how...

“Who designed this convoluted process? A monkey could have done a better job.” “Why do I have to come in and talk to...

We all have favorite parts of our jobs. My favorite part of being editor of Plumber magazine is talking to contractors like...

After-hours jobs. Weekend calls. Holiday emergencies. Rescue Plumbing thrives on such service responses. The Chicago, Illinois, plumbing company grew rapidly during its...