Entries Tagged Customer Service

Jordan Bowles, owner of Drain Savers in Grand Forks, North Dakota, emphasizes to his technicians that they must treat customers with the...

Pipe inspections just got easier thanks to Spartan Tool’s completely redesigned Spartan Vision app — a user-friendly platform that puts a wide...

It's no secret that the housing market was a wild ride in 2021 with above-average home prices and a lack of inventory...

Kalen Barker had never really thought about starting his own plumbing company. He had moved from Southern California to the Kansas City,...

It could be 1 a.m. when you get an emergency call from a customer whose house has a burst pipe. And as the...

Running a business is hard. That’s the understatement of the year, huh? But the truth is, in some ways, running a business is harder than...

Brian and Deborah Poole knew that high-quality plumbing services were in short supply in their little area of coastal Virginia and the...

Occasionally property owners complain about odors from their onsite sewage treatment system. There are several locations within an onsite system where odor...

It doesn’t feel good to fail on a job, and it usually costs you something: money, pride, status, credibility. But the more...

Arizona’s Nu Flow Phoenix and Tucson boasts an impressive high-profile list of clients that include property management firms such as CBRE and...

An emphasis on investments in advanced productivity-enhancing equipment has created a unique formula for success at Pronto Plumbing. “We do operate completely different...

Armbrust Plumbing & Heating Solutions promises 24/7 service. The DuPage County, Illinois, company has technicians on call all day, every day, including Saturdays,...

So that Pipe Masters of Honolulu, Hawaii, can ensure customer satisfaction and improve quality control, every customer gets a call from the...

Listening is a crucial skill for anyone who works in a customer-facing position. This is true for receptionists, it’s true for sales reps,...